1. Policy statement
MB Robur Systems provides quality and compliance consultancy, second-party audit, and technical documentation services to defence and industrial clients. We are committed to delivering services that meet client, contractual, statutory and regulatory requirements, and that our clients can act on with confidence.
We maintain and continually improve a Quality Management System that satisfies ISO 9001:2015 and the applicable requirements of AQAP 2110, together with any standards invoked by a client engagement.
We act with integrity and impartiality. We do not audit work we ourselves designed or delivered, we observe a defined cooling-off period before auditing a client we have advised, and we declare any conflict of interest before accepting an engagement.
We protect the confidentiality of client information at all times, handling it in line with our client agreements and applicable data-protection law.
2. Quality commitments
Top management commits to the following objectives, reviewed at each management review.
| Commitment | Measurable objective | Review |
|---|---|---|
| Client & contractual requirements | 100% of engagement requirements captured, agreed and documented before work begins | Per engagement |
| Service quality & deliverable acceptance | Every deliverable verified against the engagement brief before release, zero released with unresolved issues | Per engagement |
| Impartiality & conflict of interest | 100% of engagements screened for conflicts before acceptance, cooling-off period observed, zero undeclared conflicts | Per engagement |
| Confidentiality & data protection | 100% of engagements screened for conflicts before acceptance, cooling-off period observed, zero undeclared conflicts | Ongoing |
| Competence | All personnel and associates hold the competence and certification for the work before performing it | Annual |
| Associate & subcontractor quality | 100% of associate deliverables verified by Robur Systems before release | Per engagement |
| On-time delivery & responsiveness | Agreed milestones met, client concerns acknowledged within one business day | Monthly |
| Client satisfaction | Feedback sought at every close-out, satisfaction trend maintained or improving | Per engagement |
| Continual improvement | At least one measurable improvement to our own processes per quarter | Management review |
3. Responsibilities
| Role | Quality responsibility |
|---|---|
| Top management | Approve and maintain this policy, provide resources, chair the management review, lead the QMS, uphold impartiality and confidentiality |
| Quality Manager | Implement and maintain the QMS, control documents and records, run nonconformity and corrective action, report QMS performance |
| Engagement leads | Plan and deliver engagements to client and QMS requirements, verify deliverables, screen for conflicts of interest, escalate concerns |
| Associates & subcontractors | Deliver to Robur procedures and the engagement brief, protect client information, report issues and nonconformities |
| All personnel | Produce conforming work, report non-conformances, maintain confidentiality and impartiality, do not pass on deficient work |
4. Review and communication
This policy is reviewed annually as part of the management review cycle, and whenever a significant change to the organisation, its services, its clients or its regulatory environment requires it.
It is communicated to all personnel at induction, to associates and subcontractors through their engagement brief, and is made available to clients and other interested parties on request and published on the company website.
